ACA, Westlake Agree to Pay $7.4 Million in Relief to Mass. Consumers
American Credit Acceptance and Westlake Financial Services have agreed to pay $7.4 million to Massachusetts consumers to settle the state regulator's charges that they charged excessive interest rates on subprime loans.
BOSTON — Both American Credit Acceptance (ACA) and Westlake Financial Services have agreed to provide a total of $7.4 million in relief to consumers in Massachusetts to settle charges that they charged excessive interest rates on subprime loans, the state’s attorney general’s office announced last week.
The Massachusetts attorney general’s office stated that ACA will provide approximately $1.7 million in relief, while Westlake will pay $5.7 million in consumer relief. The regulator said each affected subprime consumer will receive an average of $3,000 in relief.
“There are protections in place to ensure that consumers who take out loans are treated fairly and not forced to pay illegal and excessive interest rates,” Attorney General Maura Healey said. “Our office will continue to make sure that these protections under state law are applied properly so that consumers are not exploited by predatory practices.”
According to the attorney general’s complaint, the affected consumers were charged interest rates that exceeded the state’s 21% cap due to GAP fees included in the loans.
This is the second time the attorney general’s office has required a finance source to provide relief for excessive interest rates due to GAP fees in the past five months. On Nov. 5, 2015, the Massachusetts attorney general’s office announced that Santander would provide $5.4 million in relief to 450 Massachusetts consumers to settle similar charges of excessive interest rates on subprime loans.
The finance source agreed to eliminate interest on loans it purchased that included the alleged excessive interest rates due to GAP fees. Santander also agreed to forgive outstanding interest on the affected consumer loans and reimburse any interest that had already been paid.
Combined, the Massachusetts attorney general’s office has recovered more than $12 million in relief for subprime consumers who have received higher interest rates than allowed by the state due to GAP.
In addition to consumer relief, both ACA and Westlake Financial will pay $225,000 for implementation of the agreements. The state attorney general’s office is also conducting additional audit work to determine if other loans are subject to refunds.
Originally posted on F&I and Showroom
More Compliance

Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
AAMS Training and Mosaic Compliance Services Merge
The strategic combination is intended to expand technology-driven compliance solutions for the automotive industry.
Read More →
The Jurisprudence of Pricing
Legal concept helps makes sense of California’s recently passed version of the failed federal CARS legislation.
Read More →
Trump 2.0 and Enforcement Priorities
The upshot is don’t relax, because regulation indeed continues.
Read More →
June Is Automotive Service Professionals Month
Observance is opportunity to thank technicians for their crucial role in auto retail.
Read More →
Cox Automotive Releases Compliance Guide
New edition walks auto dealers through relevant regulations for 2025.
Read More →
Trump 2.0 and Retail Automotive
Administration’s plans should generally bode well for the industry.
Read More →
CARS Rule Update: 5th Circuit Oral Arguments Recap
In this video, Jim Ganther of Mosaic Compliance Services, recaps the key takeaways from the oral arguments in the critical CARS Rule case, including potential outcomes and what dealers should do to stay ahead of compliance changes.
Read More →
State of the CARS Rule, Part 3
The players in the automotive industry should coordinate their responses to this pending regulation.
Read More →
The Future of Car Dealer Documents
Where forms, documents, agreements and contracts could be in 50 years.
Read More →